FAQs
Are you a food machinery manufacturer?
Are you a food machinery manufacturer?
Yes, we specialize in manufacturing food machinery. However, if you need additional equipment, we can also assist with procurement.
What is your warranty policy for food machinery?
What is your warranty policy for food machinery?
We provide a 12-month warranty and lifetime service support to ensure smooth operation of your equipment.
Do you provide food recipes along with the machines?
Do you provide food recipes along with the machines?
Yes, we offer recipes and can adjust them to match local tastes based on your needs.
Do you offer installation and commissioning services?
Do you offer installation and commissioning services?
Yes, we send skilled technicians to install, commission, and train your local team on operating the equipment.
Can you customize food machinery based on our requirements?
Can you customize food machinery based on our requirements?
Absolutely! We design custom food machinery and complete production lines tailored to your needs. Turnkey solutions are also available.
Can you arrange a factory and machine inspection before ordering?
Can you arrange a factory and machine inspection before ordering?
Yes, we can arrange both factory and machine inspections upon request.
Do you handle shipping?
Do you handle shipping?
Yes, we can arrange shipping for you if needed.
Can you send product samples?
Can you send product samples?
No, our machines do not produce samples for shipping. However, you're welcome to visit our factory for testing. Alternatively, you can send us your product samples for evaluation. For small machine parts, we can arrange air shipping upon discussion.
What is the quality of your food machinery?
What is the quality of your food machinery?
Our machines are made with food-grade materials. All components in contact with food are stainless steel 304. Electrical components, motors, and sensors can be configured based on your preferences.
How many employees are needed to operate your machines?
How many employees are needed to operate your machines?
It depends on the equipment. A single machine typically requires 1-2 operators, while a full production line may need 5-8 or more.
How long does delivery take?
How long does delivery take?
- Single machines: Typically within 30 days.
- Medium-sized production lines: Around 45 days.
- Large production lines: Generally 60+ days.
What are your payment terms?
What are your payment terms?
We accept a 30% deposit via T/T, with the remaining 70% balance payable before shipment. We also accept irrevocable letters of credit (L/C).